Refund policy
Returns and exchanges
UVRA accepts return requests for eligible, unopened full-roll products within 30 days of delivery. Products must be unused, uncut, uninstalled, undamaged, and returned in their original packaging. Contact UVRA before shipping any return so we can provide return authorization and instructions.
Items that cannot be returned
- Vehicle-specific pre-cut PPF kits once production has begun
- Film that has been cut, installed, used, altered, damaged, or removed from its original packaging
- Samples, clearance items, and products marked final sale
Color appearance can vary by screen, lighting, surface, and production batch. Please inspect all film before cutting or installation. Normal color variation is not considered a product defect.
Damaged or incorrect shipments
Inspect your order when it arrives. Report shipping damage, missing items, or incorrect products within five calendar days of delivery. Include your order number, clear photographs, and all original packaging so we can review the claim.
Return shipping and refunds
Customers are responsible for return shipping unless UVRA shipped an incorrect or defective item. Original and expedited shipping charges are non-refundable. Approved returns are inspected after arrival, and eligible refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear; financial-institution processing times may vary. Promotional returns are refunded at the amount paid.
Warranty claims
This policy is separate from UVRA’s 10-year limited product warranty. Warranty eligibility and coverage are explained on the Warranty page.
Start a return
Contact UVRA through our Contact Us page with your order number and reason for the request before returning any product.