Effective August 19, 2026
This policy explains how UVRA processes, packages, and delivers orders placed through uvrafilm.com. Shipping services and delivery estimates shown at checkout depend on the destination, package, and products ordered.
Free ground shipping
UVRA provides free ground shipping on eligible orders delivered within the contiguous United States. UVRA may select the ground carrier and service based on destination, package size, and operational availability. Transit estimates begin after the order has been processed and accepted by the carrier.
Alaska, Hawaii, Puerto Rico, and other U.S. territories are not included in contiguous-U.S. free ground shipping. Available paid services and rates are displayed at checkout. Full-roll shipments require a deliverable street address; some services cannot deliver oversized packages to a P.O. box.
Order processing
Orders are processed on business days, Monday through Friday, excluding major holidays. Payment authorization, address verification, product availability, and fraud screening must be completed before shipment. An order confirmation does not mean that the order has shipped.
Stocked full rolls and made-to-order pre-cut kits may have different processing times. Carrier transit estimates do not include the time required to verify vehicle information or prepare a pre-cut kit.
Pre-cut PPF orders
Pre-cut kits are prepared for the vehicle information submitted with the order. Production begins only after UVRA has sufficient year, make, model, trim, and—when requested—VIN information. Incomplete or inaccurate vehicle information can delay fulfillment. Customers are responsible for reviewing the information submitted before production begins.
Expedited delivery
Available expedited services, including 2-day and next-business-day options, are displayed at checkout. Expedited charges are paid by the customer and apply to carrier transit time only; they do not shorten order processing or pre-cut production time. Weekend and holiday delivery are not guaranteed unless specifically shown by the carrier at checkout.
Weather, carrier interruptions, peak-volume periods, security events, and other conditions outside UVRA's control can affect delivery. Expedited shipping charges are refundable only when the carrier approves a service-guarantee claim.
DMV same-day dealer delivery
Authorized UVRA dealers located within 25 miles of ZIP code 21113 may request same-day local delivery for qualifying in-stock orders placed by 12:00 p.m. Eastern Time. Dealers must call UVRA to confirm eligibility and availability. Same-day delivery is not automatic and is subject to inventory, route capacity, weather, and business-day availability.
Roll packaging
UVRA full rolls measure 60 inches by 50 feet and ship in protective long-form packaging. A typical packaged full roll measures approximately 62.2 × 6.7 × 7.1 inches and weighs approximately 24 lb. Pre-cut kits use separate packaging based on the selected coverage and vehicle pattern.
Tracking and signature requirements
A tracking notice is sent after the carrier accepts the shipment. Tracking can take time to update after a label is created. UVRA may require an adult signature for high-value, dealer, expedited, or fraud-sensitive orders. If a signature is required, the carrier may not leave the package unattended.
Address changes
Customers are responsible for providing a complete and accurate shipping address. Contact UVRA immediately if a correction is needed. After an order has entered fulfillment or been transferred to the carrier, an address change cannot be guaranteed. Carrier correction, interception, storage, reshipment, and return fees resulting from an incorrect address may be charged to the customer.
Damaged shipments
Inspect the carton and product promptly after delivery. If damage is visible, retain the product, carton, labels, and packing materials; photograph the exterior carton, shipping label, interior packaging, and affected product; and contact UVRA before discarding anything. These materials may be required for a carrier claim or replacement review.
Lost or missing packages
If tracking shows delivered but the package cannot be located, check the delivery area, household members, building staff, nearby entrances, and neighbors, then contact the carrier and UVRA promptly. UVRA will assist with the carrier investigation. A delivered scan does not automatically establish eligibility for a refund or replacement; each case is reviewed using carrier findings and order records.
Refused, unclaimed, and undeliverable shipments
Orders returned because of refusal, an incorrect or incomplete address, failed delivery attempts, or failure to collect the shipment are subject to UVRA's return policy. Original shipping, return transportation, carrier adjustment, and reshipment costs may be deducted from any eligible refund to the extent permitted by law.
Questions
For shipping assistance, order changes, damage reports, or local dealer-delivery confirmation, use the UVRA contact page. Include your order number and the best way to reach you.